Returns and Refunds Policy
Thank you for shopping at Rainbow Flag Australia.
We issue refunds according to our returns and refunds policy below.
We do not have a change of mind policy. In the event you wish to withdraw your advertising, there will be a few factors to consider; when did you make the booking, has the design proof been created, have your listings gone online, has the campaign started, have you already received artwork, the time spent created the digital listings and have hard copies been printed.
We do not offer any guarantees in regards to the quantity of leads or enquiries you will receive, the sales you will make or any specific dollar figure or percentage you will make during the advertising campaign. There are a number of contributing factors that are out of our control, and often comes down to the individuals businesses business models if they are going to be successful. They include there location, ease of contact, quality of products, pricing, reputation, availability, time in business, trading terms and many other factors, and so its for these reasons also we can never a specific number of leads or enquiries, emails, phone calls, hits to your website, guarantee any sales or the amounts of sales and we should not be looked at as your only avenue of generating new business to our advertisers. If you cannot afford to be in the situation that you don’t make any sales or generate any new enquiries from advertising from us, we urge that you don’t start a campaign with us until you are prepared for the worst case scenario.
We have a minimum cancellation fee of $895+GST regardless of when you cancel your campaign. Cancellation fees can range up to $2895+GST depending on the situation. In the event the campaign has already begun, you can withdraw your advert either online, and if possible from the print edition, however there will be no refund of any payment made.
If you have an issue with any artwork we have produced for you, we ask you to contact us within 3 days after receiving the design proof. We will not charge you for any changes, and we will work with you until you are satisfied. If you come back after a fair and reasonable time, and want the artwork changed, we reserve the right of charging a design and artwork fee of up to $295+GST.
This will be looked at in a case by case scenario, and management has the right to waive or enforce any such fees. If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org
We reserve the right to change or amend the refund policy at any point without notice.