Returns and Refunds Policy
Thank you for shopping at Rainbow Flag Australia.
We issue refunds according to our returns and refunds policy below.
We do not have a change of mind policy. In the event you wish to withdraw your advertising, there will be a few factors to consider, such as when you made the booking, has the campaign started, have you already received artwork, digital listings created and have hard copies been printed.
We have a minimum cancellation fee of $495+GST regardless of when you cancel your campaign. Cancellation fees can range up to $995+GST depending on the situation. In the event the campaign has already begun, you can withdraw your advert either online, and if possible from the print edition, however there will be no refund of any payment made.
If you have an issue with any artwork we have produced for you, we ask you to contact us within 3 days after receiving the design proof. We will not charge you for any changes, and we will work with you until you are satisfied. If you come back after a fair and reasonable time, and want the artwork changed, we reserve the right of charging a design and artwork fee of up to $295+GST.
This will be looked at in a case by case scenario, and management has the right to waive or enforce any such fees. If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org
We reserve the right to change or amend the refund policy at any point without notice.